Help & FAQs

How to get help

If you are having any difficulty with the onboarding process, our support teams can help you.

In the upper-right side of your Merchant Control Panel, you’ll find a permanent link to our documentation.

If you are still having trouble finding the right answers to your questions, the 2Checkout support team is always ready to assist. You can submit tickets or chat with members of the support team regarding your specific questions.

FAQ

1. How do I know if 2Checkout is available in my country?

2Checkout is available in most countries, but there are a number of territories and countries that are restricted from doing business with 2Checkout. If you and/or your business are from one of these countries, you cannot use the 2Checkout products and services.

Also, 2Checkout does not accept PSP merchants or businesses (2Sell and 2Subscribe accounts) from several countries (Afghanistan, Algeria, American Samoa, Antigua and Barbuda, Bahamas, Benin, Botswana, Brunei Darussalam, Cambodia, Cameroon, Cote d'Ivoire, Faroe Islands, French Guiana, Gabon, Georgia, Ghana, Greenland, Guadeloupe, Guinea, Guinea-Bissau, Iraq, Jamaica, Lybia, Maldives, Mali, Mozambique, Myanmar, Namibia, New Caledonia, Nicaragua, Northern Mariana Islands, Qatar, Reunion, Rwanda, Senegal, Seychelles, Eswatini, Tajikistan, Tanzania, United Republic of Timor-Leste, Tunisia, Turkmenistan, Uganda, United States Minor Outlying Islands, Venezuela, Yemen). Shopper transactions from these countries are allowed based on internal risk assessment.

2. What tax identification documents do I need to create an account?

Read here about all the documents and details you need to provide to 2Checkout to create an account.

3. Can I add a second website to the 2Checkout account to get the same payment information?

If you have a 2Sell or 2Subscribe account, you can have more than 1 associated URL. The request to add a new URL on the account requires risk review and approval, and you can submit it to [email protected].

If you have a 2Monetize account, this is limited to pointing towards 1 URL for the process of generating sales. Any new website that generates traffic needs to have its own account, and all accounts operated by the same entity can be grouped under one multi-account. Requests for new URLs can be sent to [email protected] or [email protected].

4. How can I change the website URL or business name in my account?

You cannot perform these updates on your own from your account, but you can reach out to us as additional documentation might be required.

If you have a 2Sell or 2Subscribe account, you can send your request to change the website URL/business name to [email protected], and our Underwriting team will help you out.

If you have a 2Monetize account, you can request the update to our CSM team's email addresses: [email protected] or [email protected].

5. Can I create a 2Checkout account as an individual, without a company?

Yes, this option is currently available in the application form for any type of account you may choose to apply for.

6. How can I cancel/delete my 2Checkout account?

If you want to delete your account, contact us from the same email address on which your account is registered and our dedicated teams will help you settle and close your account.

1. What are the European Economic Area (EEA) Countries?

Non-cross border	Cross border
Austria	Bulgaria
Belgium	Croatia
Czech Republic	Cyprus
Denmark	Estonia
Finland	Hungary
France	Iceland
Germany	Latvia
Greece	Liechtenstein
Ireland	Lithuania
Italy	Malta
Luxembourg	Slovakia
Netherlands	Slovenia
Norway
Poland
Portugal
Romania
Spain
Sweden
Switzerland
United Kingdom