Channel Manager email templates

Overview

The 2Checkout system sends both merchants and shoppers a variety of emails triggered by different actions they perform in the platform. Below is a list of currently available email templates sent via the Channel Manager.

Channel Manager Email Templates

Sent to Merchants

New partnership request

Informs the merchant that they have received a new partnership request that needs their review.

Email body:

Please be informed that you have received a new partnership request that needs your review.
Partner Company Name:
Partner Country:
Contact Email:
Website:
To see more information regarding the partnership request and accept the application, please log in to your 2Checkout Control Panel and visit Partnership Management – Partners section:

Order placed by partner

It notifies the merchant that an order has just been placed by a partner.

Email body:

Please be informed that a new order was placed by [PARTNER_COMMERCIAL_NAME].
Order Details
Partner Commercial Name:
Order Reference:
Order Total Amount:
Order Status:
To approve this order please log in to your 2Checkout Control Panel:
To see more information regarding this order, please log in to your 2Checkout Control Panel:

Best regards,
The 2Checkout Partner Team

Vendor partner threshold notification

Email sent by the system to inform the merchant about the list of partners that can be switched to a new partnership program based on reaching a threshold.

Email body:

Hello,

This is an automated notification sent out for [ACCOUNT_NAME].
Since our last notification, the following partners have reached the thresholds you set and now qualify for a new partnership program.
The following partners have reached the thresholds you set and now qualify for a new partnership program.
Please find below the corresponding information:
Partner code:
Partner company name:
Partnership program the partner qualifies for:
Total amount of complete orders:
Total number of complete orders:

Thank you,
2Checkout Team

Cancel Invoice

Email notification informing partners about the cancelation of the proforma invoice.

Email content:

The partner invoice [ProformaNumber] / [DateFormated] was cancelled by [COMPANY_NAME].

The orders in a cancelled partner invoice need to be added into a new partner invoice before being paid.
For more information regarding the cancellation of this partner invoice, please contact [COMPANY_NAME] at ....

Cancelled Partner Invoice Information

Partner Invoice No.:
Total Amount:
Partner Commercial Name:
Vendor Commercial Name:
Due Date:
Order Reference No.:

channel_manager_email_template_cancel_invoice.JPG

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Sent to Partners

Confirm Address To Old Email

Email address change notification sent by the Partner Control Panel.

Email body:

Dear ....,

You are receiving this message because we recently recorded a request to change the login email address for the [PAYMENT_PARTNER] Partner Control Panel you are using in relationship with [MerchantCommercialName].

Old email address:
New email address:

To continue with the new login address, just ignore this message.

If you want to cancel this request and restore the login with the old email address, please follow the link below:

[RESTORE_EMAIL_ADDRESS_URL]

To avoid truncated link errors, paste the entire link above into your web browser.

The link will expire in 30 days.

Direct Renewal

An email informing partners that the Direct Renewal program was enabled for their account by the merchant.

Email body:

Dear [PARTNER_NAME],

The [PAYMENT_PARTNER] Direct Renewal program has been enabled for your account by [VENDOR_NAME].

Log into the Partner Control Panel and activate Direct Renewal now to start benefiting from:
* Automated subscription renewals for your customers;
* Protected profit margins for renewals;
* Streamlined renewal management.

Take advantage of this program to receive margins for the subscriptions your customers renew directly through [PAYMENT_PARTNER] or [VENDOR_NAME] website. The margins you’ll receive are based on the Direct Renewal margins detailed below:

End-User Registration

Email sent to end-users, asking them to register their Avangate licenses.

Email body:

You have recently placed an order for the following product(s)/service(s):
To complete your order and gain access to the full product experience, please register by using the link below:
Product / Service registration is delivered to you by [PAYMENT_PARTNER], on behalf of [Merchant.CommercialName].

channel_manager_email_template_end_user_registration.JPG

Keys to End-user

Email sent to end-users listing activation keys.

Email body:

Please find below the activation information for your product(s) /service(s).
Activation key:
Attachment file:
The customer reference corresponding to this transaction is: [product.CUSTOMER_REFERENCE]
Product/service keys are delivered to you by [PAYMENT_PARTNER], on behalf of [Merchant.CommercialName].
For any product / service installation, activation and other technical support issues, please contact:
Please keep this email for future reference.
Best regards,

channel_manager_email_template_keys_to_end_user.JPG

Keys to Partner

Email notification sent by the platform providing partners with activation information for the purchased product/service.

Email body:

Please find below the activation information for the product(s) /service(s) purchased through order #[REFNO]
Activation key:
Attachment file:
The customer reference corresponding to this transaction is:
Product/service keys are delivered to you by [PAYMENT_PARTNER], on behalf of [Merchant.CommercialName].
For any product / service or commercial related questions, please contact:
Please keep this email for future reference.

channel_manager_email_template_keys_to_partner.JPG

New Invoice

Email sent by the 2Checkout Financial department to inform partners that a new invoice was issued for their account by the merchant.

Email body:

A new partner invoice was issued for your account by [CompanyName].
To view your partner invoice, please log in to your control panel:
Partner Invoice Information
Partner Invoice No.:
Total Amount:
Due Date:
Order Reference No.:

channel_manager_email_template_invoice_status.JPG

New Partner Contact Notification

Email notification informing partners that a new Partner Control Panel account was created for them, upon request from the merchant.

Email body:

Dear Partner,

We are happy to inform you that a new Partner Control Panel account (powered by [PAYMENT_PARTNER]) has been created for you, upon request from [Merchant.CommercialName].
You can use your new account to place orders and manage the relationship with [Merchant.CommercialName].
To place orders and manage the relationship with [Merchant.CommercialName], you need to use the new Partner Control Panel account (powered by [PAYMENT_PARTNER]) that was created for you.
Please use the details below to log in to your new Partner Control Panel account:
Login email: [PartnerContact.Email]
Password: To setup your password, access the following link:
Login URL:

Order Cancel to Partner

Email notification informing the partner that their order was canceled by the merchant.

Email body:

Please note that your order [REFNO] was cancelled by [VENDOR_COMMERCIAL_NAME].
Order Details:
Order Date:
Order Total Amount:
Product(s)/Service(s) in order:
To see more information regarding this order, please log in to your Partner Control Panel:

Order Edit to Partner

Email sent by the platform informing partners that their order was edited by the merchant.

Email body:

Please be informed that your order [REFNO] was edited by merchant.

Order Details:
Comment:
New Order Total Amount:
Order Date:
Product(s)/Service(s) in order:
To see more information regarding this order, please log in to your Partner Control Panel:

Partners Order Placed by Merchant

Notification sent to partners about a new order that was added to their account by the merchant.

Email body:

Please be informed that a new order has been added for your account by [VENDOR_COMMERCIAL_NAME].
Order Details
Order Reference No.:
Order Total Amount:
Order Status:
To see more information regarding this order, please log in to your Partner Control Panel:

Partners Renewal License

This is a renewal notification for partners.

Email body:

Please find attached the report regarding the subscriptions that are about to expire or have already expired.
To add a renewal order, just log in to your Partner Control Panel and choose to renew the subscriptions.
For more information, please contact [VENDOR_NAME] at [VENDOR_EMAIL].

Partner Confirmation Notification to Partner

Email sent to partner after approval/decline of their partnership application from the Merchant Control Panel.

Email body:

Dear ...,
Your partnership application with [Merchant.CommercialName] has been approved.
Please use the details below to log in to your Control Panel.
To setup your password, access the following link:
Login URL:
Login email: [PartnerContact.Email]

Or...

We regret to inform you that [Merchant.CommercialName] has declined your partnership application. For more information on this topic, please contact [Merchant.PartnersAutomaticEmail].

channel_manager_email_template_partner_confirmation_notification_to_partner.JPG

Partner Signup Notification to Partner

Email sent to the partner after submitting their partner registration form.

Email body:

Dear ...,

Thank you for your interest in becoming a partner with [Merchant.CommercialName]!
Your application has been submitted for approval to [Merchant.CommercialName].
Once your request has been approved, you will receive an automated email with details about your account information.
If you have any questions, please do not hesitate to contact [Merchant.CommercialName] by email.

channel manager_email_template_partner_signup_notification_to_partner.JPG

Proforma Notification

Proforma Invoice status information sent by the 2Checkout Financial department when the Notify partner button is clicked.

Email body:

Please see below the latest information about the partner invoice:
Partner Invoice Information
Current Status:
Total Amount:
Partner Commercial Name:
Vendor Commercial Name:
Due Date:
Order Reference No.:
To view your partner invoice, please log in to your Control Panel:

channel_manager_email_template_proforma_invoice_status.JPG

Recover Pass

Notification sent by the platform upon password recovery request.

Email body:

Dear [PAYMENT_PARTNER] customer,

You are receiving this message because you have requested to recover the login password to the [PAYMENT_PARTNER] Control Panel.
In order to reset your password, please access the following link:
This link will expire in 24 hours.
If you have not requested the recovery of your password, please ignore this message.

Refund Process Status

Email sent to partner by 2Checkout Financial department with details about the refund process.

Email body:

A refund request has been sent by [REFUND_PARTNER_NAME] with the following details:
Partner invoice [REFUND_PROFORMA_NUMBER] was refunded by [REFUND_VENDOR_NAME].
For more information regarding the refund of this partner invoice, please login in to your Control Panel or contact [REFUND_VENDOR_NAME] at [REFUND_VENDOR_EMAIL].
Partner Invoice No.: 
Refund type: Total
Amount requested: 
Partner Commercial Name:
Refund request date: 
Amount refunded: 
Refund Date: 
Order reference number(s): 
In order to view full details of this refund request, please login to your Vendor control panel.
1. Go to [VENDOR_LOGIN] and log in using your email address and password.
2. From Orders & Customers - Refunds, you can manage, approve, and reject refund requests.
Additional comments from your partner:
Additional comments from [COMPANY_NAME]:

channel_manager_email_template_refund_process_status.JPG

Refund Status

Email sent to the partner by the 2Checkout Financial department with the status of the requested refund.

Email body:

Please find below the information about your refund request for partner invoice [REFUND_PROFORMA_NUMBER] / [REFUND_PROFORMA_DATE]:
Refund request status:
Amount requested:
Refund granted:
Refund approval date
Refund denied on:
Order reference number(s):
Additional comments from [COMPANY_NAME]:

channel_manager_email_template_refund_issued.JPG

Reset Partner Contact Password

Notification sent to the partner by the platform upon password reset request.

Email body:

Dear partner,
Your Partner Control Panel password has been reset. Please use the link below to set up your new password:
This link will expire in 24 hours.
The new password must meet the following criteria:
- Must have at least 8 characters
- Must have at least 3 out of the following 4 character groups: lower case letters, upper case letters, numbers, special characters (ex: !,@,#,$)
- Must be different from the last password

Users Renewal License

Renewal notification sent to end-users (when direct renewal is active).

Email body:

Dear ...,

Please note that your [PRODUCT_NAME] has expired or is about to expire on [LICENSE_EXPIRATION_DATE].
In order to continue using [PRODUCT_NAME] after this date you need to renew your subscription.
For more details, please contact:
[PARTNER_NAME]
[PARTNER_WEBSITE]
[PARTNER_EMAIL]
[PARTNER_PHONE_NUMBER]

Partners User-Activated Email

Email sent by the platform to let partners know that their user account is active and they need to set a password.

Email body:

Dear ...,

Your partner user account is now active. Click the following URL to set a secure password.
The link expires in ... hours.

Best regards,
Partner Team

Partner Grace Period Approach

The email informs partners that payment is due in 3 days for the partner invoice. It's sent by 2Checkout's Financial department.

Email body:

According to your Partnership Details and to avoid incurring any late penalties, Partner Invoice [% $PROFORMA.Details.ProformaNumber%] is to be paid in [% $dueIn %] days.
To view this partner invoice, please log in to your Partner control panel:
Partner Invoice Information
Partner Invoice Reference:
Total Amount:
Vendor Commercial Name:
Order Reference:

Password About to Expire Partners

It notifies partners that their password is about to expire.

Email body:

Dear ...,

Your partner user account password expires in ... day(s), on ....
Once it expires, you won’t be able to access your account.
To avoid access issues, please update your password before it expires by accessing the folowing URL:
Should you have any questions related to your account, don’t hesitate to contact us.

Send expiration notification for usage-based subscriptions

Sent by 2Checkout Support to notify partners that subscription usage data needs to be uploaded before expiration.

Email body:

FOR:
[%$REPORT.CompanyName%]
[%$REPORT.ContactPerson%]
[%$REPORT.Street%]
[%$REPORT.City%]
--
Dear [%$REPORT.ContactPerson%],
Please upload usage data for the subscriptions listed below ahead of their respective expiration deadline. 2Checkout will renew usage-based subscriptions and charge your customers after you provide the data on the metered resources consumed.
[% $REPORT.LICENSES %]
Usage can be uploaded via the Control Panel or transmitted through the 2Checkout API, ensuring that customers are charged and subscriptions renewed when due.
Thank you for choosing 2Checkout solutions.
[%$REPORT.BusinessCompany%]
[%$REPORT.BusinessStreet%]
[%$REPORT.BusinessZip%], [%$REPORT.BusinessCity%], [%$REPORT.BusinessCountry%]
http://www.avangate.com
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This message is confidential. It may also be privileged or otherwise protected by work product immunity or other legal rules. If you have received it by mistake please let us know by reply and then delete it from your system; you should not copy the message or disclose its contents to anyone.

Refund for Partner Invoice

It notifies the partner about their invoice refund.

Email body:

refund partner invoice.JPG