> For the complete documentation index, see [llms.txt](https://docs.2checkout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.2checkout.com/marketing/emails/default-shopper-emails/compliance-subscription-email.md). # Compliance subscription email ## Overview 2Checkout automatically sends out the **Compliance subscription email** to shoppers with confirmation and details on their subscription – information regarding billing cycle duration, next billing amount, next billing date, and a link to myAccount for the shopper to be able to cancel the following automatic charge. ## Availability All 2Checkout accounts. ## Workflow 2Checkout sends the **Compliance subscription email** if the shopper has a recurring subscription-based product, to prevent charge disputes and ensure compliance with the card networks’ requirements. Additional details can be found in the official published requirements: ## Subscription Email Notification Content When a shopper enrolls for a recurring subscription-based product, the following information must be included in the email notification: * Billing cycle duration * Next billing amount * Next billing date * A link to myAccount for the shopper to be able to cancel the following automatic charge ### **Sample subscription email notification** ![subscription email notification](/files/5d6ffdf87a0c3792afeaa8e4dc8040a970af066a)
Is this the only email my shoppers receive after placing an order? 2Checkout can send the electronic delivery email either standalone or combined with the payment receipt notification (in one single email). Depending on your account's setup, for each order containing at least one product configured with 2Checkout delivery your shoppers can receive: * **Default:** One email containing both the payment receipt and the electronic delivery messages * Two email notifications: The payment receipt and the electronic delivery messages, separately * Three email notifications: An order confirmation email, plus the payment receipt and the electronic delivery messages, separately Contact 2Checkout to change your default configuration if you find another setup better suited for your customers.
## Preview and test email To preview and test the subscription email notification template, follow these steps: 1. Log in to your [2Checkout Merchant Control Panel](https://secure.2checkout.com/cpanel). 2. Navigate to Marketing tools -> [Email editor](https://secure.2checkout.com/cpanel/etm_templates.php). 3. Scroll down to the **Shopper emails** section and click on **Order**. 4. Access the **Compliance subscription email** under the **Order** section. You can access this email only if your account uses the default shopper emails communication setup that blends together the electronic delivery and the payment emails. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.2checkout.com/marketing/emails/default-shopper-emails/compliance-subscription-email.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.