# Custom Price Change

## Overview

2Checkout automatically sends out the **custom price change email** to provide shoppers with information about a change in their subscription price. It notifies shoppers that the subscription price has been changed by the service provider.

The **custom price change** email template is available for customization in the [Merchant Control Panel](https://secure.2checkout.com/cpanel/etm_manage_template.php?template=875884).

## Availability

All 2Checkout accounts.

## What is the purpose of this email?

2Checkout sends the **custom price change email** for all shoppers with active subscriptions.

## Email content

The email provides detailed information on the content of the subscription and billing cycle:

1. Subscription details.
2. Billing cycle and new billing cycle information.
3. Billing amount details.

### Sample

#### Email Body

```
Dear [% $LAST_NAME %] [% $FIRST_NAME %],
Please be informed that the next billing amount for your subscription to [% $PRODUCT_NAME %] has been changed by a representative of [%$COMMERCIALNAME%]:

New billing amount: [% $NEW_PRICE.amount %] [% $NEW_PRICE.currency %]
[%if $NEXT_BILLING_DATE %]Next billing date: [% $NEXT_BILLING_DATE %]
[%/if%]
Previous billing amount: [% $OLD_PRICE.amount %] [% $OLD_PRICE.currency %]
Price validity: [%if $NEXT_CIRCLES == false%]all future subscription renewals.
[%else%]the next [% $NEXT_CIRCLES %] subscription renewal(s) from now on, after which the previous billing amount will be charged.
[%/if%]

To manage your subscription, please access your [% $PAYMENT_PARTNER %] myAccount at:
[% $MYACCOUNT_URL %]

For further information regarding this price update, please contact [% $SELLER_COMPANY %][%if $SUPPORT_EMAIL%] at: [% $SUPPORT_EMAIL %][%/if%]
[%if $SUPPORT_WEB%]
```

#### Sample Image

![subscription price change.JPG](/files/600fccc363cdb1e2ec2fac147f845f48adc4a977)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.2checkout.com/marketing/emails/default-shopper-emails/custom-price-change.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.