> For the complete documentation index, see [llms.txt](https://docs.2checkout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.2checkout.com/marketing/emails/default-shopper-emails/custom-price-change.md).

# Custom Price Change

## Overview

2Checkout automatically sends out the **custom price change email** to provide shoppers with information about a change in their subscription price. It notifies shoppers that the subscription price has been changed by the service provider.

The **custom price change** email template is available for customization in the [Merchant Control Panel](https://secure.2checkout.com/cpanel/etm_manage_template.php?template=875884).

## Availability

All 2Checkout accounts.

## What is the purpose of this email?

2Checkout sends the **custom price change email** for all shoppers with active subscriptions.

## Email content

The email provides detailed information on the content of the subscription and billing cycle:

1. Subscription details.
2. Billing cycle and new billing cycle information.
3. Billing amount details.

### Sample

#### Email Body

```
Dear [% $LAST_NAME %] [% $FIRST_NAME %],
Please be informed that the next billing amount for your subscription to [% $PRODUCT_NAME %] has been changed by a representative of [%$COMMERCIALNAME%]:

New billing amount: [% $NEW_PRICE.amount %] [% $NEW_PRICE.currency %]
[%if $NEXT_BILLING_DATE %]Next billing date: [% $NEXT_BILLING_DATE %]
[%/if%]
Previous billing amount: [% $OLD_PRICE.amount %] [% $OLD_PRICE.currency %]
Price validity: [%if $NEXT_CIRCLES == false%]all future subscription renewals.
[%else%]the next [% $NEXT_CIRCLES %] subscription renewal(s) from now on, after which the previous billing amount will be charged.
[%/if%]

To manage your subscription, please access your [% $PAYMENT_PARTNER %] myAccount at:
[% $MYACCOUNT_URL %]

For further information regarding this price update, please contact [% $SELLER_COMPANY %][%if $SUPPORT_EMAIL%] at: [% $SUPPORT_EMAIL %][%/if%]
[%if $SUPPORT_WEB%]
```

#### Sample Image

![subscription price change.JPG](/files/600fccc363cdb1e2ec2fac147f845f48adc4a977)


---

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