Payment failed (instant payment methods)
Use the variables in the list below to customize the Payment failed (instant payment methods) shopper email according to your needs.
Check the Mandatory column to see the variables that are required in your customized version of the e-mail.
2CHECKOUT_COMPANY_NAME
2Checkout company name
2Checkout
No
2CHECKOUT_OPERATIONAL_EMAIL
2Checkout operational email address
0
No
2CHECKOUT_OPERATIONAL_FAX
2Checkout operational fax number
0
No
2CHECKOUT_RESELLER_ROLE
This is mandatory content you need to keep in your emails, given 2Checkout acts as Reseller / Merchant of Record for online purchases on your website.
2Checkout acts as an authorized reseller of #Merchant commercial name online products and services.
Yes
2CHECKOUT_SUPPORT_PHONE
2Checkout support phone
0
No
2CHECKOUT_SUPPORT_PHONE_US
2Checkout US hotline number
0
No
BUSINESS_COMPANY
2Checkout company name
2Checkout
No
BUSINESS_HOTLINE
2Checkout support phone
0
No
BUSINESS_HOTLINEUS
2Checkout US hotline number
0
No
BUSINESS_OPEMAIL
2Checkout operational email address
0
No
BUSINESS_OPFAX
2Checkout operational fax number
0
No
CARD_LAST_DIGITS
Last 4 digits of the card used to perform the payment
0
No
COMMERCIALNAME
Merchant's commercial name
0
No
CONVERTED_ORDER_AMOUNT
Order amount converted in all vendor currencies
0
No
CURRENCY
Order billing currency
USD
Yes
CURRENCY_ORIGINAL
Original order currency (applicable to refunds)
0
No
ENCRYPTED_MERCHANT_CODE
Encrypted merchant code
0
No
FIRSTNAME
Shopper's first name used on the billing information
John
No
FIRST_NAME_BILLING
Shopper's first name used on the billing information
John
No
GATEWAY_ERROR_MESSAGE
Reason why the transaction failed. (e.g. Invalid card, insufficient funds)
Error processing the card transaction. The card account has not been debited. Card data is invalid or incomplete.
No
GENERALTOTAL
Total order price
56.5
No
HAS_RENEWAL_PRODUCTS
Flag that indicates whether at least one product has renewal settings
1
No
HOTLINE_NUMBERS
Array of attributes for 2Checkout hotline numbers
0
No
IS_RENEWAL
Flag that indicates whether at least one product has renewal settings
1
No
LASTNAME
Shopper's last name used on the billing information
Doe
No
LAST_NAME_BILLING
Shopper's last name used on the billing information
Doe
No
MERCHANT_COMMERCIAL_NAME
Merchant's commercial name
Software Company Name
No
MYACCOUNT_URL_UPDATE_CC
URL for updating credit card information in myAccount
0
No
MY_ACCOUNT_LOGIN_URL
2Checkout myAccount login/sign-up URL
Yes
MY_ACCOUNT_URL_UPDATE_CC
URL for updating credit card information in myAccount
0
No
NAMES_OF_PRODUCTS
Names of all products in the order, comma-separated
My product name
Yes
ORDERDATE
Order placement date
42515
No
ORDER_AMOUNT
Total order price
56.5
No
ORDER_AMOUNT_ORIGINAL
Original order value (applicable to refunds)
0
No
ORDER_DATE
Order placement date
42515
No
ORDER_DATE_STANDARD_FORMAT
Standard format used for the order placement date
42515
Yes
ORDER_FLOW
Purchase flow used to place the order
0
No
ORDER_REFERENCE_NUMBER
Order reference number
9xxxxx
Yes
ORDER_STATUS
Order status
0
No
PAYABLE_TO
Payee name (applicable to wire transfer)
0
No
PAYMENT_METHOD
English name for the payment method used
Visa/MasterCard/Eurocard - 1234
No
PAYMENT_TYPE_INFO
English payment method name. Includes last four card digits (if applicable).
Visa - 1234
No
PAYMETHOD
English name for the payment method used
0
Yes
PAYTYPE
Identification number for the payment method selected during the ordering process
1
No
PAY_TYPE
Identification number for the payment method selected during the ordering process
1
No
PRODUCTS
Products data.
0
No
PRODUCTS[index1].BILLING_CYCLE
Indicates how many renewals have been successfully performed so far (on the subscription)
11
No
PRODUCTS[index1].CODE
Product code.
P_CODE
No
PRODUCTS[index1].DISCOUNT
Product discount value per product line
1
No
PRODUCTS[index1].INFO
Additional product information defined by merchant when generating buy links
Product info 1
No
PRODUCTS[index1].LICENSE_TYPE
Type of purchased subscription
0
No
PRODUCTS[index1].PCODE
Product code.
P_CODE_1
No
PRODUCTS[index1].PID
Product ID number
1234
No
PRODUCTS[index1].PNAME
Product name
Test
No
PRODUCTS[index1].PRICE
Product unit price
20
No
PRODUCTS[index1].PRODUCT_OPTIONS
0
0
No
PRODUCTS[index1].PRODUCT_OPTIONS[index2].OptionText
Ignore internal var.
0
No
PRODUCTS[index1].PROMONAME
Name of the promotion applied to the product
Some promotion
No
PRODUCTS[index1].QUANTITY
Purchased product quantity
2
No
PRODUCTS[index1].SHORT_DESCRIPTION
Short product description
0
No
PRODUCTS[index1].SKU
Product SKU
SKU1234
No
PRODUCTS[index1].TOTAL
Total gross price per product line (before applying discounts)
45.6
No
PRODUCTS[index1].VAT
VAT/Sales tax value per product line
3.8
No
PRODUCTS_DATA[index1].IdProduct
Product ID number
0
No
PRODUCTS_DATA[index1].PRODUCT_SHORT_DESCRIPTION
Short product description
0
No
PRODUCTS_NO
Number of products in cart
0
No
QR_CODE_SRC
The QR code URL to be used for payments with bank/wire transfer
0
No
REFNO
Order reference number
9xxxxx
No
SELLERCOMPANY
Merchant's company name
Software Company Name
No
TOTALEQUIV
The order amount converted to all the merchant's currencies
0
No
UPLOADLINK
File upload link
0
No
UPLOAD_LINK
File upload link
0
No
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