Recurring payment failed (dunning notification)
Use the variables in the list below to customize the Recurring payment failed (dunning notification) shopper email notifications according to your needs.
Check the 'Mandatory' column to see the variables that are required in your customized version of the e-mail.
BUSINESS_COMPANY
Avangate company name
Avangate
Yes
BUSINESS_SUPEMAIL
Avangate support email address
0
No
BUSINESS_WEBSITE
Avangate website
0
No
COMMERCIALNAME
Merchant's commercial name
0
Yes
CURRENCY
Order billing currency
EU
Yes
CURRENCY_ORIGINAL
Original order currency (applicable to refunds)
0
No
ENCRYPTED_MERCHANT_CODE
Encrypted merchant code
0
No
FIRSTNAME
Shopper's first name used on the delivery information
John
No
GATEWAY_ERROR_MESSAGE
Reason why the transaction failed. (e.g. Invalid card, insufficient funds)
Error processing the card transaction. The card account has not been debited. Card data is invalid or incomplete.
No
GENERALTOTAL
Total order price
0
Yes
HAS_RENEWAL_PRODUCTS
Flag that indicates whether at least one product has renewal settings
0
No
IS_RENEWAL
Flag that indicates whether at least one product has renewal settings
0
No
IS_TRIAL_RENEWAL
Flag that states if the current order comes from a trial conversion
0
No
LASTNAME
Shopper's last name used on the delivery information
0
No
MY_ACCOUNT_URL_UPDATE_CC
URL for updating credit card information in myAccount
0
Yes
NAMES_OF_PRODUCTS
Names of all products in the order, comma separated
0
No
ORDERDATE
Order placement date
11/10/2018
Yes
ORDER_AMOUNT_ORIGINAL
Original order value (applicable to refunds)
0
No
ORDER_DATE_STANDARD_FORMAT
Standard format used for the order placement date
0
No
ORDER_FLOW
Purchase flow used to place the order
0
No
ORDER_STATUS
Order status
0
No
PAYMENT_TYPE_INFO
English payment method name. Includes last four card digits (if applicable).
0
No
PAYTYPE
Identification number for the payment method selected during ordering process
0
No
PRODUCTS
0
0
No
PRODUCTS[index1].BILLING_CYCLE
Indicates how many renewals have been successfully performed so far (on the subscription)
0
No
PRODUCTS[index1].DISCOUNT
Product discount value per product line
0
No
PRODUCTS[index1].INFO
Additional product information defined by merchant when generating buy links
0
No
PRODUCTS[index1].LICENSE_TYPE
Type of purchased subscription
0
No
PRODUCTS[index1].PCODE
Product code.
0
No
PRODUCTS[index1].PID
Product ID number
0
No
PRODUCTS[index1].PNAME
Product name
0
No
PRODUCTS[index1].PRICE
Product unit price
0
No
PRODUCTS[index1].PRODUCT_OPTIONS[index2].OptionText
Ignore internal var.
0
No
PRODUCTS[index1].PROMONAME
Name of the promotion applied to the product
0
No
PRODUCTS[index1].QUANTITY
Purchased product quantity
0
No
PRODUCTS[index1].SHORT_DESCRIPTION
Short product description
0
No
PRODUCTS[index1].TOTAL
Total gross price per product line (before applying discounts)
0
No
PRODUCTS[index1].VAT
VAT/Sales tax value per product line
0
No
PRODUCTS_DATA[index1].IdProduct
Product ID number
0
No
PRODUCTS_DATA[index1].PRODUCT_SHORT_DESCRIPTION
Short product description
0
No
PRODUCTS_LIST
Products data.
0
Yes
PRODUCTS_NO
Number of products in cart
0
No
REFNO
Order reference number
9xxxxxx
Yes
RETRYLINK
Payment retry link
0
No
RETRY_LINK
Payment retry link
0
No
TOTALEQUIV
The order amount converted to all the merchant's currencies
0
No
UNSUBSCRIBE_LINK
Shopper unsubscribe link
0
No
UPLOADLINK
File upload link
0
No
UPLOAD_LINK
File upload link
0
No
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