> For the complete documentation index, see [llms.txt](https://docs.2checkout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.2checkout.com/marketing/emails/email-variables/refund-approved.md). # Refund approved Use the variables in the list below to customize the **Refund approved** shopper email according to your needs. Check the 'Mandatory' column to see the variables that are required in your customized version of the e-mail. | Variable name | Description | Test value | Mandatory | | ------------------------- | ----------------------------------------------------------------------------- | ------------------------------------------------------------ | --------- | | AVANGATE\_LOGO | Avangate logo URL | | Yes | | BUSINESS\_COMPANY | Avangate company name | 0 | Yes | | CURRENCY | Order billing currency | USD | Yes | | ENCRYPTED\_MERCHANT\_CODE | Encrypted merchant code | 0 | No | | PAYTYPE | Identification number for the payment method selected during ordering process | CC | No | | PRODUCTS\[index1].CODE | Product code. | P\_CODE | No | | PRODUCTS\[index1].SKU | Product SKU | SKU1234 | No | | REFNO | Order reference number | \[9xxxxxx] | Yes | | SELLER\_BUSINESS\_COMPANY | Merchant commercial name | Seller company | No | | SELLER\_SITE | Order website | | Yes | | SHOPPER\_NAME | First name and last name of the shopper associated to the refund order | \[John Doe] | No | | TOTAL\_AMOUNT | Total refund amount | 56.5 | Yes | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.2checkout.com/marketing/emails/email-variables/refund-approved.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.