# Trial canceled

Use the variables in the list below to customize the **Trial canceled** shopper email according to your needs. Check the 'Mandatory' column to see the variables that are required in your customized version of the e-mail.

| Variable name                   | Description                                                | Test Value                                    | Mandatory |
| ------------------------------- | ---------------------------------------------------------- | --------------------------------------------- | --------- |
| ALLOW\_MYACCOUNT\_PROMO         | Include or exclude myAccount information in the email body | 1                                             | No        |
| BASE\_URL                       | Merchant's full host                                       | <https://secure.avangate.com/>                | No        |
| BUSINESS\_COMPANY               | Avangate company name                                      | Avangate                                      | No        |
| BUSINESS\_SUPEMAIL              | Avangate support email address                             | mailto:<support@avangate.com>                 | No        |
| COMMERCIALNAME                  | Merchant's commercial name                                 | \[Software Company Name]                      | No        |
| ENCRYPTED\_MERCHANT\_CODE       | Encrypted merchant code                                    | 0                                             | No        |
| FIRSTNAME                       | Shopper's first name used on the delivery information      | \[John                                        | No        |
| LANGUAGE                        | Order language (abbreviated) selected by shopper           | en                                            | No        |
| LASTNAME                        | Shopper's last name used on the delivery information       | Doe]                                          | No        |
| PRODNAME                        | Product name                                               | \[Test product name]                          | No        |
| PRODUCTS\[index1].LICENSE\_TYPE | Type of purchased subscription                             | 0                                             | No        |
| TECHEMAIL                       | Merchant support email address                             | mailto:<support@software-company-website.com> | No        |
| TECHPHONE                       | Merchant support phone number                              | \[888-xxx-xxxx]                               | No        |
| TRIALEND                        | Expiration date of trial licence.                          | \[Trial expiration date]                      | No        |
| USER\_EMAIL                     | Email address used by shopper to login/signup to myAccount | mailto:<example@customer-email.com>           | No        |
| WEBSITE                         | Website where the shopper placed the order                 | <http://www.software-company-website.com/>    | No        |


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