# Upselling campaigns for manual subscription renewals

## Enable upselling campaign for manual subscription renewals

Configure upselling campaigns to impact manual (in-cart) subscription renewals.

1. Go to [Marketing tools](https://secure.avangate.com/cpanel/index_marketing.php) > [Upselling](https://secure.avangate.com/cpanel/up-selling.php).
2. Create a new upselling campaign or edit an existing item in this area.
3. Check the option **Display campaign for manual subscription renewals**.

### Impact

Once enabled, this functionality impacts all manual (in-cart) subscription renewal flows that shoppers access:

* From renewal notification emails.
* From their myAccount.
* From custom emails where you include manual subscription renewal links generated using the 2Checkout API or that you create manually.

## Upselling campaigns for manual subscription renewals

You can set up upsell campaigns to recommend a premium version of the same product or of different products configured for your account when shoppers add a primary product to their cart, set up to trigger the special offer. You can:

* Offer a discount (fixed or percent).
* Change the product associated with the subscription.
* Modify the quantity.
* Amend the price options.

### Example

In the example below, subscribers renew their subscription (initially generated for **Product A**) through a manual renewal and choose the recommended product (**Product B**) per the up-sell campaign configuration. As a result, their existing subscriptions change to reflect **Product B's** configuration and pricing, as well as the quantity and discount you set up for the campaign.

![](/files/9d5f1900e79e85289ed169fb170976146c641ff3)

## Does the initial subscription change?

Yes. The 2Checkout system does not generate a new subscription for renewals from up-sell campaigns, but the details of the initial subscription change to reflect the up-sell campaign settings, per the setup you made, including but not limited to:

* Price
* Price options
* Subscription billing cycle
* Quantity
* Product

## Renewal price

Your shoppers pay the renewal price you configured for the recommended product in upselling campaigns and **not** the new acquisition price. Furthermore, unless you defined specific pricing options for the upselling campaign, shoppers are able to change the price options in the cart.

## Reporting

2Checkout includes sales generated through upselling campaigns for manual subscription renewals in the [Upselling](https://secure.avangate.com/cpanel/graph_xsell.php?report=upselling) report. 2Checkout does not differentiate between new acquisitions and manual renewal purchases when it comes to sales resulting from upselling campaigns.

## FAQs

<details>

<summary>Does this feature impact manual trial conversion links?</summary>

* 2Checkout restricts the trial conversion process to the same product, billing cycle and price as the moment when your customer first accessed the evaluation version.

</details>

<details>

<summary>Do upselling campaigns work with in-cart upgrade?</summary>

* 2Checkout does not support this functionality at this point in time.

</details>

<details>

<summary>Do you prioritize upselling discounts?</summary>

* Yes. 2Checkout will apply upselling discounts first of the triggered campaign. Upselling discounts take priority over auto-applied regular promotions.

</details>


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