Refunds processing time frames

Overview

Refunds' processing time frames depend on the payment method used by the shopper.

If the refund request is granted by 2Checkout/Merchant, payments are refunded to shoppers as follows:

1. Credit/Debit Cards payments will be refunded within one (1) business day;

2. Wire Transfer and check payments will be refunded within seven (7) business days and the cost of the transfer will be borne by the end user;

3. PayPal payments will be refunded within one (1) business day;

4. Other payment methods will be refunded between five (5) to seven (7) days.

5. In cases of Direct Debit, the refund request can be processed only after 6 weeks from the payment date, the period needed for your bank to process the settlement. 2Checkout will only review and respond to your refund request after the 6-week period ends.

Once a refund is processed, the funds will be visible in the shopper’s account within 3-5 business days, depending on their bank processing time. PayPal refunds will be visible in the shopper’s account on the same day.

Refunds' processing time frames for online payment methods

Payment method

Type

Refund processing time

Visa	credit/debit card	within one (1) business days
Visa Electron	debit card	within one (1) business days
MasterCard	credit/debit card	within one (1) business days
Maestro	credit/debit card	within one (1) business days
Eurocard (Mastercard)	credit/debit card	within one (1) business days
American Express	credit card	within one (1) business days
Discover/Novus	credit card	within one (1) business days
Dankort /VISA	debit card	within one (1) business days
Bancontact	credit/debit card	within one (1) business days
Postepay (Visa)	credit/debit card	within one (1) business days
JCB (Japan Credit Bureau)	credit card	within one (1) business days
Carte Bancaire	local debit card	within one (1) business days
PayPal	digital wallet	within one (1) business days
PayPal Express	digital wallet	within one (1) business days
Direct Debit SEPA *	direct debit	within six (6) weeks from the payment date
Direct Debit UK *	direct debit	within six (6) weeks from the payment date
Alipay	digital wallet	within one (1) business days
Apple Pay	digital wallet	within one (1) business days
iDEAL	online banking	within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user)
eCheck/ACH *	direct debit	within six (6) weeks from the payment date
UnionPay	credit/debit card	within one (1) business days
Elo Card	credit card with installments	within one (1) business days
Hipercard	credit card with installments	within one (1) business days
Local Cards Turkey with installments (Bonus, World, CardFinans, BankAsya, Paraf, Maximum, Axess)	credit card with installments	within one (1) business days
Nordea	online banking	within three (3) to five (5) days
Danske	online banking	within three (3) to five (5) days
Trustly	online banking	within three (3) to five (5) days
WeChat Pay	digital wallet	within three (3) to five (5) days
Skrill Wallet	digital wallet	within three (3) to five (5) days
Neteller	digital wallet	within three (3) to five (5) days
Qiwi wallet	digital wallet	within one (1) business days

In cases of Direct Debit, the refund request can be processed only after a 6 weeks period from the payment date, the period needed for your bank to process the settlement. 2Checkout will only review and respond to your refund request after the 6-week period ends.

Refunds' processing time frames for offline payment methods

Payment method	Type	Refund processing time
PayNearMe	cash/online	within seven (7) business days after receiving the banking details from the end-user (the cost of transfer will be borne by the end-user)
Wire/Bank transfer - SEPA countries**	bank transfer
Wire/Bank Transfer - non-SEPA countries**	bank transfer
Purchase Order	purchase order
Boleto/Pix**	Cash/online
Cash at 7-Eleven, Family Dollar & ACE	Cash/online