# Product delivery information (sample) ## Overview Depending on your product type, the delivery policy can differ. Below you can find a few policy samples and you can choose to use the one that applies to your product type. ## Delivery policy for tangible / physical products (sample) All orders are subject to product availability. ### Shipping If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered, and in addition, your order may be delivered in separate shipments. ### Additional taxes and charges Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, customs duties, and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order. ## Delivery policy for downloadable digital products (sample) Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased. If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased. In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded, and delivered to you. ## Delivery policy for services (sample) Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of the performance of the services. The services will be deemed to be successfully delivered to you upon the performance of the services. Related resources * [Sample Privacy Policy](/product-catalog/product-catalog/sample-privacy-policy.md) * [Sample Refund Policy](/product-catalog/product-catalog/sample-refund-policy.md) * [Products and subscriptions listing query parameters](https://verifone.cloud/docs/2checkout/Documentation/myAccount/Products-and-subscriptions-listing-query-parameters) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.2checkout.com/product-catalog/product-catalog/product-delivery-information-sample.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.