# Sample refund policy

## Overview

Due to industry regulations, all websites must have a viewable [privacy policy](/product-catalog/product-catalog/sample-privacy-policy.md) and refund policy. We have created sample policies for you to use, or you can write your own if you choose.

## Refund policy

The refund policy explains how you handle returns, refunds, and exchanges. You can display this policy on either the product page or the checkout page of your website. 2Checkout makes every effort to refer refund requests to you, the seller, but reserves the right to issue a refund if necessary.

{% hint style="warning" %}
Though “No Refund” policies are generally permitted, 2Checkout strongly recommends against this business practice because it often leads to high customer chargebacks. There are certain situations where 2Checkout cannot permit “No Refund” policies. If this applies to you, 2Checkout will let you know.
{% endhint %}

### Sample refund policies

{% tabs %}
{% tab title="Goods" %}
This is a sample that you can use to create/customize the refund policy for goods to be displayed on your website:

> If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 120 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
> {% endtab %}

{% tab title="Services" %}
This is a sample that you can use to create/customize the refund policy for services to be displayed on your website:

> If you are not 100% satisfied with your purchase, within 120 days from the purchase date, we will fully refund the cost of your order.
> {% endtab %}
> {% endtabs %}

### Related resources

* [Product Delivery Information (Sample)](/product-catalog/product-catalog/product-delivery-information-sample.md)
* [Sample Privacy Policy](/product-catalog/product-catalog/sample-privacy-policy.md)
* [Products and subscriptions listing query parameters](https://verifone.cloud/docs/2checkout/Documentation/myAccount/Products-and-subscriptions-listing-query-parameters)


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