User activity reports
Overview
Track Control Panel user activity, including Customer Support Representatives (CSR). This feature provides comprehensive oversight over a collection of 2Checkout user actions, and can be leveraged to audit their activities.
Availability
All 2Checkout accounts.
Workflow
Access to user logs is governed by the Users activity privilege located in the Orders & Reports section of the Role area. Follow the steps below to enable this role.
Go to Account settings -> Manage user access.
Go to the Roles tab.
Edit a specific role and check the Users activity option in Account settings.
Run the report
Go to Reports center -> Users activity.
Select the user you want to run the report for.
Select the user activity you want to include in the report.
Choose the report interval.
Click Build report.
Tracking functionality
The 2Checkout system is designed to track the following user actions:
Login and log-out attempts
Accessed pages
Place a new order on behalf of the shopper
Upgrade subscription on behalf of the shopper
Change credit card information
Cancel/Enable subscription
Change subscription price
Enable subscription
Extend subscription lifetime
Stop recurring billing for a subscription
Enable automatic billing for a subscription
Send shopper invoice
Request order refund (only the amounts refunded to shoppers are displayed)
Email Editor events
Export as CSV
Use the Export as CSV functionality to generate a comma-separated values file containing additional details on top of what's available in the cPanel report.
Data exported includes:
Date
User name
Activity
Subscription reference
Order reference
Price/Amount
Currency
Billing cycles
Comment
2014-06-10 11:46:01
John Doe
Cancel order refund
ABCD123
1234567
50
USD
1
Customer request
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