How do I get help?

Overview

Learn how to get help from dedicated teams across 2Checkout for your inquiries.

Team	Email address	Activity/Description
Merchant Technical Support	[e-mail]	Contact for technical assistance. The 2checkout support team is also available via Live Chat, from the Merchant Control Panel.
Shopper Support	https://www.2checkout.com/contact/contact-us-shopper-support/	Shoppers can use this form for inquiries regarding the payment process/order delivery.
Sales Team	[e-mail]	Contact our Sales team for any questions you may have regarding your agreement with 2Checkout.
Financial Support	[e-mail]	Dedicated team that can help you with your financial inquiries. Your customers can use it for advanced questions regarding payments.
Chargebacks Support	[e-mail]	Dedicated team that can assist you and your customers with inquiries regarding the chargeback process.
Refunds Support	[e-mail]	Dedicated team that can assist you and your customers with inquiries regarding the support process.
Underwriting Support	[e-mail]	Our Underwriting team can help you with any inquiries you may have regarding your account status.
Affiliates Support	[e-mail]	Dedicated team that can help with any questions regarding affiliate accounts at 2Checkout.