# How do I get help? ### Overview Learn how to get help from dedicated teams across 2Checkout for your inquiries. | **Team** | **Email address** | **Activity/Description** | | -------------------------- | ------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Merchant Technical Support | | Contact for technical assistance regarding your new Control Panel. The team is also available via **Live Chat**, from the Control Panel. | | Shopper Support | | Email address that your customers can use for inquiries regarding the payment process/order delivery. The full list of available phone numbers is available here. | | Sales Team | | Contact our Sales team for any questions you may have regarding your agreement with 2Checkout. | | Financial Support | | Dedicated team that can help you with your financial inquiries. Your customers can use it for advanced questions regarding payments. | | Chargebacks Support | [chargeback@2checkout.com](mailto:chargebacks@2checkout.com) | Dedicated team that can assist you and your customers with inquiries regarding the chargeback process. | | Refunds Support | [refund@2checkout.com](mailto:refunds@2checkout.com) | Dedicated team that can assist you and your customers with inquiries regarding the support process. | | Underwriting Support | | Our Underwriting team can help you with any inquiries you may have regarding your account status. | | Affiliates Support | | Dedicated team that can help with any questions regarding affiliate accounts at 2Checkout. | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.2checkout.com/resources/how-do-i-get-help.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.