> For the complete documentation index, see [llms.txt](https://docs.2checkout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.2checkout.com/resources/how-do-i-get-help.md).

# How do I get help?

### Overview

Learn how to get help from dedicated teams across 2Checkout for your inquiries. 

| **Team**                   | **Email address**                                               | **Activity/Description**                                                                                                             |
| -------------------------- | --------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| Merchant Technical Support | <supportplus@2checkout.com>                                     | Contact for technical assistance. The 2checkout support team is also available via **Live Chat**, from the Merchant Control Panel.   |
| Shopper Support            | <https://www.2checkout.com/contact/contact-us-shopper-support/> | Shoppers can use this form for inquiries regarding the payment process/order delivery.                                               |
| Sales Team                 | <info@2checkout.com>                                            | Contact our Sales team for any questions you may have regarding your agreement with 2Checkout.                                       |
| Financial Support          | <pay@2checkout.com>                                             | Dedicated team that can help you with your financial inquiries. Your customers can use it for advanced questions regarding payments. |
| Chargebacks Support        | [chargeback@2checkout.com](mailto:chargebacks@2checkout.com)    | Dedicated team that can assist you and your customers with inquiries regarding the chargeback process.                               |
| Refunds Support            | [refund@2checkout.com](mailto:refunds@2checkout.com)            | Dedicated team that can assist you and your customers with inquiries regarding the support process.                                  |
| Underwriting Support       | <underwriting@2checkout.com>                                    | Our Underwriting team can help you with any inquiries you may have regarding your account status.                                    |
| Affiliates Support         | <affiliates@2checkout.com>                                      | Dedicated team that can help with any questions regarding affiliate accounts at 2Checkout.                                           |

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