# Refund an order

Refund a sale made in 2Checkout via the **issueRefund** API method. Depending on your business needs, you can refund only one sale item, the entire order amount, or a partial amount from the total order.

## Requirements <a href="#requirements" id="requirements"></a>

The payment for the refundable order needs to be collected.

You cannot issue a refund for an amount higher than the total order amount.

## Request parameters <a href="#parameters" id="parameters"></a>

| Parameter           | Type / Description                                                                                                                                                                                                                                                                                                                                                                |
| ------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `RefNo`             | <p><strong>Required (string)</strong></p><p>The order reference number of the sale for which the refund is issued. Example: '721924012'.</p>                                                                                                                                                                                                                                      |
| `Amount`            | <p><strong>Required (double)</strong></p><p>Refundable amount. Required as a supplementary check for partial refunds. Example: '26.00'.</p>                                                                                                                                                                                                                                       |
| `Comment`           | <p><strong>Optional (string)</strong></p><p>Comments are displayed to customers in the refund confirmation they receive. Example: 'Let us know if you are satisfied with the refund process'. </p>                                                                                                                                                                                |
| `Reason`            | <p><strong>Required (string)</strong></p><p>In case you have custom refund reasons defined on your account, send one of the reasons. If not, send one of the platform defined reasons. <a href="https://verifone.cloud/docs/2checkout/Documentation/27Refunds_and_chargebacks/Refunds/">Read more about 2Checkout refund reasons</a>.</p><p>Example: 'Unwanted auto-renewal'.</p> |
| `Items`             | <p><strong>Required only for partial refunds (array)</strong></p><p>In case you issue a partial refund, send the array with the information below.</p>                                                                                                                                                                                                                            |
| `Items.ProductCode` | <p><strong>Required (string)</strong></p><p>Send the product code belonging to the products to be refunded. The product code is available at product level, in the <strong>Information</strong> tab.</p>                                                                                                                                                                          |
| `Items.Quantity`    | <p><strong>Required (integer)</strong></p><p>Quantity to be refunded. Send only positive values.</p>                                                                                                                                                                                                                                                                              |
| `Items.Amount`      | <p><strong>Required (double)</strong></p><p>Total amount of the refunded line item, not the unit amount.</p>                                                                                                                                                                                                                                                                      |


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