Refund an order

Refund a sale made in 2Checkout via the issueRefund API method. Depending on your business needs, you can refund only one sale item, the entire order amount, or a partial amount from the total order.

Requirements

The payment for the refundable order needs to be collected.

You cannot issue a refund for an amount higher than the total order amount.

Request parameters

Parameter	Type / Description
RefNo	Required (string) The order reference number of the sale for which the refund is issued. Example: '721924012'.
Amount	Required (double) Refundable amount. Required as a supplementary check for partial refunds. Example: '26.00'.
Comment	Optional (string) Comments are displayed to customers in the refund confirmation they receive. Example: 'Let us know if you are satisfied with the refund process'.
Reason	Required (string) In case you have custom refund reasons defined on your account, send one of the reasons. If not, send one of the platform defined reasons. Read more about 2Checkout refund reasons. Comments displayed on the order are also retrieved via this parameter. Example: 'Unwanted auto-renewal'.
Items	Required only for partial refunds (array) In case you issue a partial refund, send the array with the information below.
Items.ProductCode	Required (string) Send the product code belonging to the products to be refunded. The product code is available at product level, in the Information tab.
Items.Quantity	Required (integer) Quantity to be refunded. Send only positive values.
Items.Amount	Required (double) Total amount of the refunded line item, not the unit amount.