# Retrieve churn reasons

Use the **getChurnReasons** method to retrieve all the churn reasons for a specific merchant with data in a specific language.

## Request parameters <a href="#parameters" id="parameters"></a>

<table><thead><tr><th width="122.2667236328125">Parameter</th><th>Type / Description</th></tr></thead><tbody><tr><td><code>sessionID</code></td><td><p><strong>Required (string)</strong><br>Session identifier, the output of the <strong>Login</strong> method. Include <code>sessionID</code> into all your requests. 2Checkout throws an exception if the values are incorrect. </p><p>The <code>sessionID</code> expires in <strong>10 minutes</strong>.</p></td></tr><tr><td><code>Language</code></td><td><strong>Required (string)</strong><br>The language abbreviation in which messages are translated.</td></tr></tbody></table>

### Request sample <a href="#request" id="request"></a>

```php
<?php

$apiVersion = '6.0'; 
$host = "http://api.avangate.local:8081/soap/".$apiVersion."/"; 
$client = new SoapClient($host."?wsdl", array('location' => $host, 'cache_wsdl' => WSDL_CACHE_NONE)); 
$client->__setCookie('XDEBUG_SESSION', 'PHPSTORM'); 
$merchantCode = "124231873235"; 
$key = "%&7+J[Q7T!B!1(z1e7&a"; 
$date = gmdate('Y-m-d H:i:s'); 
$string = strlen($merchantCode) . $merchantCode . strlen($date) . $date;
$hash = hash_hmac('md5', $string, $key); 
try {
    echo "login \r\n"; 
    $sessionID = $client->login($merchantCode, $date, $hash); 
} catch (SoapFault $e) { 
    echo  $e->getMessage();
} 
print_r("session: ". $sessionID); 

$language = 'en'; 

try {
    $churnReasons = $client->getChurnReasons($sessionID, $language);
} 
catch (SoapFault $e) {
    echo "churn reasons: " . $e->getMessage();
    exit;
}
var_dump("churn reasons", $churnReasons);
```

## Response <a href="#response" id="response"></a>

An array of churn reason objects, made of country code and translation.

```json
[
    {
        "Code": "CHURN_REASON_NOT_SATISFIED_PRODUCT",
        "Translation": "Not satisfied with the product/service"
    },
    {
        "Code": "CHURN_REASON_PREFER_MANUAL",
        "Translation": "Prefer to manually renew my subscription"
    }, 
    { 
        "Code": "CUSTOM_REASON_1", 
        "Translation": "Translation of custom reasons 1" 
    } 
]
```


---

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